FAQs

Yes. Novology offers an exclusive feature where you can explore solutions based on your skin concern. The feature analyses your skin with the help of questions that guide you towards products created specifically for your skin. Take the quiz now.

Novology provides 100 years of Unilever expertise with cutting-edge skincare technology to bring efficacious skincare solutions for persistent skin problems. Working with top Indian dermatologists at every stage of development, Novology brings superior solutions your skin deserves. Our range of clinically proven formulas delivers unparalleled results in as few as three days.

Each of our product goes through a diligent process of testing that assures its safety for use. However, experts recommend pregnant and breastfeeding women to avoid skincare products with active ingredients.

Yes. Novology introduces patented and proven skincare solutions, with 100 years of research. Our efficacious skincare solutions are co-created with India’s leading dermatologists that bring trusted solutions for acne, hyperpigmentation and dry skin.

You can sign up for a Novology account by visiting this link. You can log in/ register using your mobile number that will help you access your account.

As a registered user, you get an option of adding an address when you place an order. The address is recorded automatically in your account for future purposes. To add new addresses, you can access your Novology account and save more addresses to use during checkout.

You can refer to the Unilever Privacy Policy for information on how we handle your personal information.

Yes, you must register or sign up to create an account to place an order.

Once you place an order, you will receive an email and SMS on your registered contact details notifying the confirmed status of your order.

Unfortunately, once you place an order, you cannot make any edits or modifications.

Yes. On checkout, you can choose or edit the shipping address according to your choice. However, updating the shipping address is only possible before placing an order.

If you wish to cancel your order, please log in to your account to check the status of your order. If your order is not processed or dispatched, the option to cancel your order will be available.

Orders once processed or dispatched are not eligible for cancellation.
If you wish to cancel your order before it is processed or dispatched, log in to your account. According to the status of your order, the option to cancel your order will be available.

To ensure hygiene, we do not offer returns and exchanges. Incase, you are unsatisfied with your purchase, contact our team. For more details you can go through our Shipping & Refund Policy here.

If you have received a damaged/ wrong product in transit you can contact us at support@novology.com or send us a message on WhatsApp.

On receiving the request, we'll send you an email after the refund has been initiated. For prepaid orders, the refund will be credited back to the source account. For COD orders, you will be required to provide your bank details to receive the refund.