FAQs
1. How do I know that my order is confirmed?
Once you place an order, you will receive an email and SMS on your registered contact details notifying the confirmed status of your order.
2. Can I add/ remove products after order placement?
Unfortunately, once you place an order, you cannot make any edits or modifications.
3. Can I ship the products to an address different from my billing address
Yes. On checkout, you can choose or edit the shipping address according to your choice. However, updating the shipping address is only possible before placing an order.
4. How can I cancel my order?
If you wish to cancel your order, please log in to your account to check the status of your order. If your order is not processed or dispatched, the option to cancel your order will be available.
5. Can you recommend some products for my skin type?
Yes. Novology offers an exclusive feature where you can explore solutions based on your skin concern. The feature analyses your skin with the help of questions that guide you towards products created specifically for your skin. Take the quiz now.
6. Why should I prefer Novology over other products available in the market?
Novology provides 100 years of Unilever expertise with cutting-edge skincare technology to bring efficacious skincare solutions for persistent skin problems. Working with top Indian dermatologists at every stage of development, Novology brings superior solutions your skin deserves. Our range of clinically proven formulas delivers unparalleled results in as few as three days.
7. Are your products suitable for pregnant and breastfeeding women?
Each of our product goes through a diligent process of testing that assures its safety for use. However, experts recommend pregnant and breastfeeding women to avoid skincare products with active ingredients.
8. Is Novology certified by dermatologists or any certifying agency for skincare products?
Yes. Novology introduces patented and proven skincare solutions, with 100 years of research. Our efficacious skincare solutions are co-created with India’s leading dermatologists that bring trusted solutions for acne, hyperpigmentation and dry skin.
9. How do I sign up for a Novology account?
You can sign up for a Novology account by visiting this link. You can log in/ register using your mobile number that will help you access your account.
10. How can I save my address on Novology?
As a registered user, you get an option of adding an address when you place an order. The address is recorded automatically in your account for future purposes. To add new addresses, you can access your Novology account and save more addresses to use during checkout.
11. How will Novology use my personal information?
You can refer to the Unilever Privacy Policy for information on how we handle your personal information.
12. Is it necessary to have an account to place an order on the Novology website?
Yes, you must register or sign up to create an account to place an order.
13. What is the cancellation policy?
Orders once processed or dispatched are not eligible for cancellation.
If you wish to cancel your order before it is processed or dispatched, log in to your account. According to the status of your order, the option to cancel your order will be available.
14. What is the return and exchange policy?
15. What to do if I receive a damaged/ wrong product?
If you have received a damaged/ wrong product in transit you can contact us at support@novology.com or send us a message on WhatsApp.
16. How will I receive the refund for my cancelled or returned product?
On receiving the request, we'll send you an email after the refund has been initiated. For prepaid orders, the refund will be credited back to the source account. For COD orders, you will be required to provide your bank details to receive the refund.